Our Medical Services
Our services are available to all airlines, offshore companies and organisations that cannot have medical support (ambulance) on site within 15 minutes.
In addition to first aid, GP care and a pharmacy, we provide:
- 24/7 medical back-up
- Access to medication, oxygen, AEDs, and wound care supplies
- Immediate support on board an aircraft through our Medical Incident service
Medical Incident: Medical Support On Board an Aircraft
With Medical Incident, the 24/7 medical helpline dedicated to aviation, Airport Medical Services offers specialised assistance during medical emergencies in-flight.
During a flight, crew members may face various medical incidents, such as passengers experiencing breathing difficulties or cardiac complaints. In such cases, the cockpit or crew can make direct contact with one of our doctors on the ground. Our doctors, specialised in aviation medicine, provide:
- Immediate medical triage
- Advice on medical kits and crew deployment
- Support with decisions regarding possible route diversions
- This increases patient safety, contributes to smooth flight operations and helps airlines comply with international and EASA standards.
Benefits
Our 24/7 medical back-up helps airlines to:
- Reduce costs and ensure flight continuity
- Limit medical liability with professional, documented advice
- Decrease the mental burden on crew, including optional debriefing
- Comply with EASA standards for medical kits and procedures
Want to know more?
Would you like to learn more about our Medical Incident service (24/7 medical support for aviation)? Please contact KLM Health Services using the button below.
Medical Kits and AEDs in Compliance with EASA Standards
Airport Medical Services equips aircraft with fully stocked Medical Kits and AEDs. These contain the medical equipment and medicines required for initial medical interventions on board. All kits and procedures comply with EASA standards and are supplied with expert advice on use, maintenance and regulatory compliance.
Want to know more?
Would you like to learn more about our Medical Kits? Please contact KLM Health Services using the button below.
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Ground and offshore medical support
Airport Medical Services plays an advisory and coordinating role at and around Schiphol Airport regarding the purchase and usage of medical equipment, both on the ground and in the air. For instance, we oversee the inspection and maintenance of all AEDs and fixed defibrillators at the airport.
In the event of an emergency at the airport, the doctors from Airport Medical Services play an important role, for example on risks around infectious diseases. At the airport, specific rules, set by the Public Health Act, are turned into operational processes to prevent the importation of infectious diseases at Schiphol. We collaborate closely with various authorities, including the WHO, RIVM, and GGD, to ensure that policies are clear, implementable, and effective.
Additionally, we provide 24/7 medical backup and all necessary medical supplies, such as medication, oxygen, AEDs, and bandaging materials, for numerous platforms in the North Sea.
Medical transport
Airlines also facilitate the transportation of sick, recovering, and disabled passengers. Airport Medical Services provides essential support for KLM in this regard. It is essential that this support is carried out with the greatest care to ensure that the passenger's condition does not worsen as a result of the transport, and that flight operations remain undisturbed. Organising and executing these medical transports responsibly is very important. We collaborate closely with emergency response centres in the Netherlands.
Travelling with a medical certificate
A medical certificate is required for medical transport. To apply for this, certain conditions must be met, which may vary by airline. If you are flying with KLM and would like more information about travelling with a medical certificate, please visit this page. Here, you will find application forms as well as answers to frequently asked questions.